What are the terms of the Return Policy?
- Customers can return their order within 2-3 days after an order has been delivered, If you have received a defective product where print is soiled or torn etc, send us videos at noxonapparel@gmail.com and we will get back to you, you will have to self ship the product(s).
- In the interest of hygeine, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. Once confirmed by the Customer Experience Team the refund will be provided into your bank account.
- If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us.
Where should I self-ship the returns?
- You’ll have to courier the product(s) to the following address:
B-33/A
Arjun Mohalla, Street No. 2
Maujpur, Delhi – 110053 - Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s).
PLEASE NOTE: We request that you do not use The Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.